Commitment to Quality: a primer on TQM
After more than a decade of discussion and a gazillion articles and speeches,
TQM remains a bit of a mystery to people in many medium-to-small organizations,
as well as to large segments of government and the professions. The problem
lies largely because TQM requires a change in an organization's culture
and an acceptance that TQM is a process, not simply a goal.
The program is generic, drawing on cases and examples from manufacturing, distribution, health care and government. It is intended to be customized to specific industries and serve as either a primer to the topic or as a supplement to more extensive training/consulting activities. Currently, the program is available only in DOS.