Elements of Effective Instruction
Few managers have any understanding of how adults learn . . . consequently
they are frequently inept when it comes to training or coaching subordinates.
They may know their subject well enough, but they don't understand when
training is needed (instead of better direction or closer supervision)
and they don't know how to test whether the trainee has actually learned
or simply nodded his\her head. They can't organize a topic, specify outcomes,
provide relevant practice or feedback, and often don't understand why
training won't fix the problem in some circumstances.
The program often is used as a train-the-trainer supplement, but most clients use it to train supervisors, field sales managers and branch managers.